Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed – no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.
|* CTI with E1 & IP (SIP)||* Find Last Agent|
|* Skill based ACD||* Integrated CRM|
|* Screen Popup||* Interactive Dashboard|
|* Caller Priority||* Wallboard|
|* Voice Logger||* Web Chat|
|* Flexible IVR||* And many more features|
gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.
For more details about gPlex® Contact Center solution please visit: www.gplex.com