Next Generation Contact Center !

Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.


gPlex® Contact Center Features

 

Multi-channel ACD Voice logger Webchat
Flexible IVR Screen logger Chat Bot
Smart IVR (Visual IVR) Find last agent MoH with Filler
Blaster IVR / Agentless IVR Dashboard Social Media integration
Multi-location call route Wallboard SMS/TEXT integration
Caller priority Predictive dialer Email and Ticketing
Screen popup Preview dialer Text-To-Speech (TTS)
Integrated CRM Unified agent desktop Automatic Speech Recognition (ASR)
Mobile App for Supervisor Unified Reporting Work Force Management (WFM)
API for Telebanking PCI-DSS compliant

gPlex® Contact Center Solution is suitable for any size of contact center business. Efficient agent desktop softphone and one-touch keyboard functionality facilitates easy navigation and increased performance. It will improve efficiency through reduced manpower costs and increases overall profitability.

For more details about gPlex® Contact Center solution please visit: www.gplex.com

gPlex® - Next Generation Contact Center Solution


gPlex