Genuity BPO Service

Genuity BPO promises to adheres to the highest standards of quality services

Why Choose Genuity BPO as your Outsourcing Services Partner?

Enhance customer experience - Round the clock : We create a clear customer experience vision. We create an emotional connection with your customers with people and technology. And We are open 24/7 so is our support team. No matter what time you or your customers call us, we will pick up the call.

Level up CSAT & Saves Cost : We will treat your customers the way you would want to be treated by minimizing wait times, offering multichannel support and empowering your agents. We reduces your costs by cutting down on the technologies, Infrastructures and People Management.

Scalable process : With our own technological and people management capability, we can easily scale up to any level in a short time period with the help of our industry expertise, technologies and frontliners.

Genuity BPO Offers:

Assure High Quality of Services

Genuity BPO promises to adheres to the highest standards of quality services. Our quality assurance team keenly observes & regulates that all the call center operations are performed up to the specified standards. Our industry experts are on hand to ensure the deliverables.

Use Best Technology

Our entire contact center outsourcing services are performed through latest technologies, which can be successfully incorporated with the Customer Relationship Management tools with advanced technology like, Self-Service, Mobile Dashboard, Multilevel IVR, Phonetic Recognition etc.

Enhanced Customer Satisfaction

Being a leading contact center solution provider, we offer a variety of customer engagement channels to be outsourced such as phone, email, live chat, social media, etc. to allow you to reach an extensive section of the customers quickly that in turns, result in increased customer satisfaction & retention.

Make Use of Analytics

Our all-inclusive Analytics provide crucial insights related to the performance of your brand & its market value which facilitates complete understanding of the product, to the consumer. Right analytics and data help in more profitability and enhance customer service.

Our Offered Services

Genuity BPO offers contact center services, both inbound & outbound and non-voice to clients from different industries such as banking and financial, healthcare, insurance, manufacturing, travel and hospitality, automotive, energy utilities, logistics, retail and consumer, telecommunication and others.

Inbound Call Center

An inbound call center is devised to provide support, sales, services, and in general answer queries of customers over the phone. The competitive world of modern-day amalgamates the quality of inbound calling with customer satisfaction.

Outbound Call Center

An outbound call center consists of a group of call center agents which make outgoing calls to existing as well as prospective customers. High-quality and efficient outbound call center services are imperative for the business.

Non-Voice Support

Non-Voice support services are a benefit that helps companies and organizations manage their customers better by imparting them an online platform for support, grievances, and any other related issue to the core task.

Our Facility

We extend state-of-the-art infrastructure with high-quality communication tools to offer on time delivery of services. Cost effective business solution with good support service.

State-of-the-art Infrastructure

We extend state-of-the-art infrastructure with high-quality communication tools to offer on time delivery of services. Cost effective business solution with great support service.

Advanced Training Facility

A good training room is the key to successful learning. Ergonomic furniture, technological equipment, appropriate size, adjustable lighting, good acoustics and additional tools and materials help create an optimal learning environment.

Experienced Team

We have a skilled staff that works incessantly to increase the revenue of your business. Our customer care outsourcing expert team is experienced and understands the importance of customer care, thus provides quality and effective services.