Reduce Live Agent Service

A powerful AI-driven virtual assistant that uses voice recognition and Natural Language Processing to offer smooth Human-like conversations

Empower Your Contact Center: Cutting-edge Technology to Reduce Live Agent Workload

Our innovative technology seamlessly integrates automation, streamlining operations, and reducing the workload on live agents to empower your contact center to thrive with minimal agent intervention.

Discover the customer-centric excellence

Embark on a journey to redefine your business landscape with our comprehensive modern contact center solution. This resource is your key to revolutionizing customer satisfaction and fostering lasting connections with your audience. Dive into proven strategies that go beyond mere transactions, offering insights on how to craft memorable experiences that resonate with your customers. gPlex® provides you with actionable steps to unlock the power of exceptional service, guiding you through each phase of the customer journey to elevate your brand, build loyalty, and pioneer a new era of customer satisfaction.

Leverage using gPlex®

  • Enhanced Agent Productivity: Free up your live agents to focus on complex tasks that require a human touch. Our Voicebot handles routine inquiries, allowing your agents to concentrate on high-value, emotionally nuanced interactions, ultimately boosting overall productivity.

  • Cost-Efficiency: Streamline your budget by reducing the reliance on live agents for routine queries. Our Voicebot solution enables significant cost savings while still delivering exceptional service, allowing you to allocate human resources strategically.

  • Instant Accessibility: Our Voicebot solution ensures instant and round-the-clock accessibility for your customers. No more waiting in queues – provide assistance and information seamlessly, enhancing customer satisfaction.

  • Scalability and Adaptability: Easily scale your call center operations without the need for a proportional increase in human resources. Our Voicebot handles multiple conversations simultaneously, ensuring a smooth and efficient customer experience even during peak times.